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Frequently asked questions

Your questions, answered.

Order

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long does it take to process my order?

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Once your order ships, you’ll receive a confirmation email with tracking information.

What are the shipping options for U.S. orders?

We offer two shipping options within the United States:

  • Standard Shipping (USPS Ground Advantage) — $7.95 | 2–5 business days
  • Express Shipping (USPS Priority Mail) — $14.95 | 1–3 business days
Do you offer free shipping?

Yes! Enjoy free standard shipping on all U.S. orders of $150 or more.

Do you ship internationally?

Yes, we ship to select countries. International shipping options are:

  • Standard (USPS Priority Mail International) — $24.95 | 6–10 business days
  • Express (USPS Priority Mail Express International) — $49.95 | 3–5 business days

Please note delivery times may vary due to customs processing and local postal services.

Who is responsible for customs duties and taxes?

International orders may be subject to customs duties, taxes, or import fees determined by the destination country. These charges are the customer's responsibility and are not included in the shipping rate.

How do I track my order?

Once your order ships, you'll receive an email with tracking information so you can follow your package every step of the way.

Still have questions?

We're happy to help! Reach out to us at oda.thelabel@gmail.com